IT Manager

About the role

The IT Manager is responsible for overseeing the planning, implementation, and maintenance of technology systems that support logistics operations and digital supply‑chain solutions. This role ensures the stability, security, and scalability of core platforms—including Freight Management System, Warehouse Management System, ERP, integration layers, and automation tools—while leading continuous improvement initiatives across the organisation.

What you will do

• Lead daily IT operations, ensuring high availability and performance of logistics technology systems (Freight Management System, WMS, ERP, API gateways).
• Manage system implementation, upgrades, and integration projects across logistics workflows, including freight, warehousing, fulfilment, and last‑mile operations.
• Oversee IT infrastructure, network security, cloud environments, and user access management.
• Collaborate with Operations, Engineering/FDE, Product, and Business Development teams to support digital transformation initiatives.
• Evaluate and implement new technologies such as automation tools, AI‑enabled solutions, and workflow optimisation platforms.
• Develop and maintain IT policies, SOPs, disaster recovery plans, and cybersecurity standards.
• Manage vendor relationships, service contracts, and technology procurement.
• Provide technical support, troubleshoot system issues, and ensure timely resolution for internal users.
• Monitor system KPIs, performance metrics, and operational risks; prepare regular reports for senior management.
• Lead IT team members, providing guidance, training, and performance management.

What we are looking for

• Minimum 5 years of experience in IT operations, system administration, or technology management, preferably within logistics, supply chain, or transportation sectors.
• Strong understanding of logistics systems (FMS, WMS, ERP), API integrations, and workflow automation.
• Hands‑on experience with cloud platforms (Azure, GCP, Alicloud), networking, and cybersecurity best practices.
• Proven ability to manage cross‑functional technology projects and system rollouts.
• Solid troubleshooting skills with the ability to diagnose and resolve complex system issues.
• Strong communication and stakeholder‑management skills, with experience supporting operational teams.
• Ability to manage vendors, negotiate service contracts, and oversee technology procurement.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.

Preferred Qualifications

• Experience in LogTech, freight‑tech, warehouse automation, or digital supply‑chain platforms.
• Knowledge of AI‑enabled tools, RPA, or predictive analytics for logistics optimisation.
• Familiarity with cybersecurity frameworks (ISO 27001, SOC2) and compliance requirements.
• Experience leading IT teams in fast‑paced operational environments.