Graduate Trainee / Associate FDE

About the role

The Graduate Trainee / Associate Forward Deployment Engineer (FDE) is an entry‑level role designed for high‑potential talent who will work directly with customers to deploy, configure, and optimise technology solutions. This role blends technical implementation, business analysis, and on‑site problem solving. Trainees will learn how to translate operational requirements into system workflows, support product rollouts, and collaborate with engineering teams to ensure successful delivery of enterprise solutions.

What you will do

• Support senior Forward Deployment Engineers in deploying and configuring software solutions for logistics, fintech, or enterprise clients.
• Participate in requirement‑gathering sessions, workflow mapping, and solution design with customers and internal teams.
• Assist in system integration, data preparation, testing, and troubleshooting during implementation phases.
• Work closely with Product, Engineering, Operations, and Business Development teams to ensure smooth onboarding and customer success.
• Document deployment steps, configuration details, and operational SOPs for internal and client use.
• Conduct user training, prepare guides, and support customers during go‑live periods.
• Analyse customer feedback and operational issues to recommend improvements to workflows or product features.
• Participate in internal training programs to build technical, analytical, and communication skills.
• Demonstrate adaptability and problem‑solving skills in fast‑paced, customer‑facing environments.

What we are looking for

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Logistics Technology, or related discipline.
• 0–2 years of experience; fresh graduates are welcome.
• Strong analytical and problem‑solving skills with the ability to understand business workflows.
• Basic knowledge of software systems, databases, APIs, or cloud platforms is an advantage.
• Good communication skills with the ability to work directly with customers and cross‑functional teams.
• Ability to learn quickly, adapt to new technologies, and work in dynamic environments.
• Proficiency in English and Chinese; strong documentation skills preferred.
• Willingness to travel for on‑site deployment or customer support when required.

Preferred Qualifications

• Internship or project experience in logistics tech, fintech, SaaS, or enterprise systems.
• Familiarity with workflow automation, integration tools, or AI‑enabled solutions.
• Experience with SQL, Python, or other scripting languages is a plus.
• Demonstrated interest in customer‑facing technical roles.