Assistant Account Manager

About the role

The Assistant Account Manager supports the management of client accounts, ensuring high‑quality service delivery, smooth communication, and strong customer satisfaction. This role assists senior account managers in handling day‑to‑day client needs, preparing documentation, coordinating internal teams, and contributing to account growth. It is ideal for early‑career professionals seeking to develop commercial, client‑facing, and project‑coordination skills.

What you will do

• Support senior account managers in managing client portfolios and maintaining strong customer relationships.
• Serve as a primary contact point for routine client inquiries, requests, and issue resolution.
• Coordinate with internal teams—including Operations, Product, Engineering/FDE, and Finance—to ensure timely delivery of services and solutions.
• Assist in preparing proposals, quotations, presentations, and account documentation.
• Monitor account performance, service levels, and customer satisfaction metrics; escalate issues when necessary.
• Conduct basic data analysis and reporting to support account reviews and commercial planning.
• Participate in onboarding activities, including workflow setup, training coordination, and documentation preparation.
• Support cross‑functional projects aimed at improving customer experience and operational efficiency.
• Maintain accurate records of client interactions, agreements, and project updates.
• Contribute ideas to strengthen account retention, upselling opportunities, and long‑term partnership development.

What we are looking for

• 1–3 years of experience in account management, customer success, business operations, or related client‑facing roles.
• Strong communication and interpersonal skills with the ability to build rapport with clients.
• Good organisational skills with the ability to manage multiple tasks and deadlines.
• Basic understanding of commercial processes, service delivery workflows, or SaaS/logistics/fintech environments.
• Ability to work collaboratively with cross‑functional teams in a fast‑paced environment.
• Proficiency in MS Office; familiarity with CRM systems is an advantage.
• Good command of English and Chinese (written and spoken).
• Bachelor’s degree in Business, Communications, Marketing, Logistics, or related discipline.

Preferred Qualifications

• Experience in technology, fintech, logistics, or SaaS account servicing.
• Familiarity with workflow automation, digital platforms, or customer‑support tools.
• Demonstrated problem‑solving skills and customer‑centric mindset.
• Interest in developing into a full Account Manager or Key Account Manager role.